Virtual Reference Service: ‘Ask Librarian’ Question and Answer (Q&A) Services With Real-Time Systems

Reza Nawafella Alya Parangu, Irva Yunita, Kaukabilla Alya Parangu

Abstract


A virtual reference service is a service where librarians and users can communicate with each other in real time over the Internet. This study aims to analyze the virtual reference service 'Ask a Librarian' as a service with a real-time system, which is one of the library strategies for providing reference services to users without limited space and time. This study uses a qualitative approach. This article is based on literature studies that support the subject. The study result shows that the virtual reference service 'Ask a Librarian' makes it easy for reference librarians to provide information on user questions remotely, the quality of the information on this feature is very credible and quality because user questions about any library information are answered directly by the local reference librarian. With the real-time system used in this service, the completion time of activity, responsiveness, or latency is an important aspect of system quality. The presence of these services is expected to provide reference services to users without space constraints in a short time.

Full Text:

PDF

References


Ademodi, Olugbenga. “Reference Service in Academic Libraries: Accommodation of International Students.” Library Philosophy and Practice, 2011.

Bakker, Trix. “Virtual Reference Services: Connecting Users with Experts and Supporting the Development of Skills.” LIBER Quarterly 12, no. 2 (2002): 124–37. https://doi.org/10.18352/lq.7676.

Choukimath, P A, M A Angadi, and M M Koganuramath. “Employing `Ask a Librarian’ Virtual Reference Service at TISS Library, Mumbai,” 2012, 1–2.

G., J Dollimore, and T Kindberg. Distributed Systems---Concepts and Design, 2nd. 2nd Ed. Boston: Addison-Wesley Publishers Ltd, 1994.

Gray, Suzanne M. “Virtual Reference Services: Directions and Agendas. Reference & User Services Quarterly.” American Library Association 39, no. 4 (2000): 365–75.

Janes, Joseph. “Academic Reference: Playing to Our Strengths.” Portal 4, no. 4 (2004): 533–36. https://doi.org/10.1353/pla.2004.0067.

Jung, K H, and Y S Kim. “A Study of Collaborative Online Knowledge-Information Service Management: A Plan for Improving the Ask a Librarian Service.” Journal of Korean Library and Information Science Society 40, no. 1 (2009): 133–55.

Kesuma, Mezan El-Khaeri, Irva Yunita, and Mutiara Cahyani Putri. “Penggunaan Sistem Klasifikasi Di Perpustakaan Daerah Provinsi Lampung Sebagai Bentuk Peningkatan Pengelolaan Perpustakaan.” Baitul ’Ulum: Jurnal Ilmu Perpustakaan Dan Informasi 5, no. 2 (2022): 85–96. https://doi.org/10.30631/baitululum.v5i2.108.

Kim, Kyong Hoon, Anton Beloglazov, and Rajkumar Buyya. “Power-Aware Provisioning of Cloud Resources for Real-Time Services.” In Proceedings of the 7th International Workshop on Middleware for Grids Clouds and E-Science, MGC’09 Held at the ACM/IFIP/USENIX 10th International Middleware Conference, 1–6. Illinois: Urbanan-Champaign, 2009. https://doi.org/10.1145/1657120.1657121.

Lankes, David R. Building’s Successful Customer-Service Culture: A Guide for Library and Information Managers. Edited by M J. Melling and Litte. London: Library Association Publishing, 2002.

Moeller, S E. “Ask-A-Librarian: An Analysis of an e-Mail Reference Service at a Large Academic Library.” Internet Reference Services Quarterly 8, no. 3 (2004): 47–61.

Park, Joo-Bun, and Dong-Youl Jeong. “An Empirical Study on Web-Based Question-Answer Services.” Journal of the Korean Society for Information Management 21, no. 3 (2004): 83–98.

Reeb, Brenda. “Internet Reference Services Quarterly: Editorial.” Internet Reference Services Quarterly 14, no. 1 (2009): 1–2. https://doi.org/10.1080/10875300903014863.

Restanti, Anisa Sri. “Layanan Referensi Virtual: Sebuah Strategi Jasa Layanan Referensi Di Perpustakaan.” Visi Pustaka 17, no. 1 (2015): 3–10.

Stankovic, John A. Misconceptions about Real-Time Computing. IEEE Computer, 1988.




DOI: http://dx.doi.org/10.24042/el-pustaka.v4i1.16489

Refbacks

  • There are currently no refbacks.


Copyright (c) 2023 Reza Nawafella Alya Parangu, Irva Yunita, Kaukabilla Alya Parangu

Jurnal El-Pustaka is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License. p-ISSN: 2722-6980 | e-ISSN: 2775-6939 

Creative Commons License 

View Stats